If you would like to send an alleged infringement email because you believe your work has been used on the Epic Games website or other service in a way that constitutes infringement, contact. You can also ask Epic Games a question by email at. Online reviews reveal that customers would like to know the Epic Games phone number to call to speak to a live person. If you already have an account but you can't log in, please go to the contact form. On the other hand, to have the appropriate answers, you must create an account to connect directly with an advisor. The questions you ask yourself will be answered including: the security of your account, parental codes, etc. If you need help with Fortnite or your Epic Games account, you can request support on the website. However, for classic games in the Unreal series, see. This is becoming more commonplace for companies that provide free, often virtual services like social media platforms, where the idea is that customers help each other in forums or a set of help pages. This site offers help for any Epic Games product. Unfortunately, Epic Games also does not have a customer service phone number you can call. You can also visit to reach Epic Games Service. This is obviously the telephone number: +1 9. However, the only number available is for the brand's headquarters in North Carolina. Just like other online platforms, Epic Games also has customer support by phone. If you need assistance from a professional support agent because of an issue you are experiencing with our financial or medical billing software, please contact us right away.First solution, you can try to contact Epic Gmes by phone. You don’t respond to a query or request from us for four (4) consecutive days.įor recurring issues, you can choose to reopen the case. (We’ll continue to be a resource as you work with the third party on a resolution.) The source of the problem lies with third-party software or hardware. RESOLVED CASESĪfter we’ve responded to your case, we work with you to identify and resolve your problem. Do you need help with Fortnite or your Epic Games account Find the answers in our Support Center or Contact Us directly. Can't find what you're looking for Have a look at these trending articles or let us know how we can help and we'll be happy to assist you. We make recommendations on how new our offerings may fit your use case. 0:00 / 1:09 How to Contact Epic Games for Support Telephone & Email Sick Retina 8.35K subscribers Subscribe 463 86K views 4 years ago I've been getting this question a lot so I figured I. We provide best practice recommendations to improve performance and efficiency. The Customer and appropriate support personnel will mutually determine an issue’s priority classification. In this situation, support personnel will provide an estimate as to when the problem will be resolved. One week for issues classified as Normal.Ī resolution may not be available at the time support personnel respond. Three days for issues classified as High. We will make every reasonable effort to respond to your initial request within the time frames below:Ģ4 hours for issues classified as Critical.Ĥ8 hours for issues classified as Urgent. Our target response time will vary based on the impact you tell us the issue is having on your business. Low: You have a general development question, or you want to request a feature. Normal: Non-critical functions of your application are behaving abnormally, or you have a time-sensitive development question. High: Important functions of your application are impaired or degraded. Important functions of your application are unavailable. Please fill out the general inquiries form, and our support team will contact you within 1-2 business days to provide assistance for you. Urgent: Your business is significantly impacted. Critical functions of your application are unavailable. Opening cases with the appropriate level of severity will help us get you in touch with the right Support professionals within the target response times.Ĭritical: Your business is at risk. Our goal is to provide an appropriate level of urgency to each case based on the impact to your business or application. Provide assistance in answering questions that may arise concerning the operation and use of the services that cannot be resolved without our intervention We agree to provide technical support, which includes but is not limited to the following actions:Īnalyze the technical questions and provide answers Or take advantage of GetHumans tools for getting more attention on your issue faster: Help me with my issue. The telephone and email handling service is staffed by support personnel and provides assistance with diagnosis of issues and/or failures in our service. Support services may be provided via phone, chat, and/or email. to 5 p.m, Monday through Friday in the mountain time zone, excluding holidays and weekends. The hours of coverage for this service level agreement are from 8 a.m.
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